Job Type: Full-time, Permanent
Location: Limerick / Cork (Hybrid)
Job Description:
EM3 is a Global Innovative Energy Management Solutions company that focuses on the energy performance of industrial manufacturing facilities. EM3 is part of the SHV Energy Group which has 17,000 employees worldwide. In the past 2 years we have delivered energy management services on large industrial sites in 24 different countries.
The company provides employees with an exciting, challenging and rewarding career in a dynamic and rapidly expanding company which strives to reduce the impact of large industries on the environment and reduce global warming emissions.
Job Overview: The Digital Service Supervisor will oversee the maintenance, support, and onboarding of clients to our web-based energy management software product. The role involves ensuring optimal functioning of the software, providing exceptional support to clients, and managing the onboarding process to facilitate a smooth transition for new users. The ideal candidate will have a strong background in digital service management, customer relationship skills, and a keen understanding of energy management systems.
Responsibilities and Duties:
- Oversee the maintenance of the web-based energy management service, ensuring high availability and performance of the service.
- Lead the support team in providing timely and effective solutions to client inquiries and issues, maintaining high customer satisfaction.
- Develop and refine onboarding processes for new clients, including training materials and sessions, to ensure a seamless integration of the software into their operations.
- Collaborate with the customer, energy manager and facilities management teams, to understand and address specific client needs and energy efficiency goals.
- Monitor and report on the service performance, using data to drive improvements in both the software and client experience.
- Foster a culture of continuous learning and improvement within the team, encouraging the adoption of best practices in energy management and client service.
- Manage relationships with clients, conducting regular reviews and seeking feedback to enhance service delivery.
- Ensure that the team is well-versed in the technical aspects of the software, including understanding the energy management matrix and its application in client scenarios.
- Work closely with the product development team to communicate client feedback and contribute to the evolution of the software.
- Stay updated on the latest trends and regulations in energy management to provide informed support and advice to clients.
- Facilitate the creation and maintenance of proper product documentation, including system configurations and user manuals.
- Facilitate the creation and maintenance of proper product documentation, including system configurations and user manuals.
- Develop and enhance quality control measures in the operations of the Energy management service, ensuring value for money for the customer and adherence to all relevant standards, such as ISO50001.
- Strive for operational efficiencies in service mobilisations and service management, engagement with the Energy Operations Team.
Qualifications:
- Bachelor’s Degree in Information Technology, Business Administration, Engineering or a related field.
- Min 5 year’s experience working in a similar role.
- Strong understanding of energy management principles and software applications.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage multiple client accounts and projects simultaneously.
- Experience in training and developing customer onboarding programs.
- Experience in ISO50001 implementation and maintenance.
Offer Details:
- Competitive Salary and Benefits
- Company Bonus Structure
- Paid Time Off
- Discounted Healthcare Plan
- Company-Contributed Pension
- Life Assurance
- Income Protection Scheme
- Flexible work schedule with work-from-home opportunities.
- A focus on learning and development for all employees.
- Health & Well-being programs
- Career Opportunities
- Opportunities to travel.
- Professional Body Membership
- Diversity of Work & World-Class Energy Engineering Experience and much more!
Join EM3 and be part of our mission to create a sustainable future by reducing the environmental impact of industrial manufacturing facilities. Apply now to embark on an exciting and rewarding career with us.
EM3 is an equal opportunity employer, welcoming candidates from all backgrounds and experiences.